Our Refund Policy


We do have a 30 day money back guarantee for all of our shared hosting plans and 14 days money back guarantee for Other hosting plans. Our money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS.

The following conditions apply to our money back guarantee:

Website Design Work

Work completed is always finalised & approved by the client & designer before the bill is submitted, therefore there is no refunds on labor. Any problems or errors with completed jobs that occur after bill payment, will be fixed by the designer at no extra cost providing it does not extend outside the original work.

Project Completion

Website Care

Upon request, 9HEAVEN will provide a statement of account and a summary of maintenance performed.

Website maintenance subscribers may cancel their maintenance service at anytime by written request. After cancellation, website maintenance subscribers will receive a prorated refund for advanced payments on website maintenance services not yet performed.