Our Refund Policy


We do have a 30 day money back guarantee for all of our shared hosting plans and 14 days money back guarantee for Other hosting plans. Our money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS.

The following conditions apply to our money back guarantee:
  • Initial orders for hosting services are covered within thirty days from the day we activate the service(s)
  • Renewal orders are not covered
  • Domain name and Domain Privacy (ID Protect) fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion
  • Dedicated Hosting Services, Paid Support or Third Party Services are not covered by the money back guarantee
  • Dedicated HostReseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package.ing Services, Paid Support or Third Party Services are not covered by the money back guarantee

Website Design Work

Work completed is always finalised & approved by the client & designer before the bill is submitted, therefore there is no refunds on labor. Any problems or errors with completed jobs that occur after bill payment, will be fixed by the designer at no extra cost providing it does not extend outside the original work.

Project Completion
  • After all work is finalised by the designer and approved by the client the remaining 2/3 must be paid (or proof of payment, i.e. Bank Transfer) before the site goes live on the Internet or work is handed to the client. If you are on a payment schedule, the site will go live or work is handed to the client after the 1st installment has been paid.
  • Any changes requested that were not a part of the original quote or assigned work may incur the standard hourly work rate.
  • Access to site after completion: Web Design may find it necessary to access your site after project completion for no other reason except to check components, modules, plugins or other functionality, unless specifically requested by the client not to do so.

Website Care

Upon request, 9HEAVEN will provide a statement of account and a summary of maintenance performed.

Website maintenance subscribers may cancel their maintenance service at anytime by written request. After cancellation, website maintenance subscribers will receive a prorated refund for advanced payments on website maintenance services not yet performed.